GENERAL SUMMARY:
The pOpshelf Department Manager ensures a clean, well-organized pOpshelf department while assisting the DG Market team in creating a customer first store culture through exceptional store standards and team engagement. In the absence of and at the direction of the Store Manager, the pOpshelf Merchandise Manager assists with supervision of store employees, management and presentation of pOpshelf department, completion of paperwork and preparation of deposits. The pOpshelf Merchandise Manager also performs stocking and cash register functions and performs other duties as necessary to maximize profitability and customer satisfaction while protecting company assets and reducing losses.
DUTIES & RESPONSIBILITIES:
- Provides superior customer service to exceed the customer’s expectations; greets and assists customers, and operates cash register and scanner to itemize the customer’s purchase.
- Assists the Store Manager in creating and supporting a customer first store culture.
- Model product knowledge and selling techniques to enhance the customer experience. Help facilitate and maintain a safe, clean and well-organized store environment that delights our customers and employees.
- Facilitates merchandising the store in a manner that is appealing to customers and retains customer excitement to shop at pOpshelf.
- With the assistance of Company merchandising guidelines, rotates product to create eye-catching displays to drive sales.
- Possess knowledge of and educate store team on pOpshelf products engage customers and provide a differentiated, easy, and fun shopping experience.
- Maintains daily and weekly cleaning checklists to provide a superior customer shopping experience.
- Ensures condense and reset standards are maintained consistently each day to provide a clutter free customer shopping experience.
- Opens and closes the store a minimum of two days per week.
- Assists the Store Manager with scheduling employees, providing adequate training for employees to ensure pOpshelf brand is upheld and in compliance with company policies and procedures.
- Follows company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
- Assists in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
- Assists in implementation and maintenance of plan-o-zones; ensures merchandise is presented according to established practices and Store Manager direction.
- Assists in ensuring financial integrity of the store through strict cash accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
- Assists customers in self-checkout process at multiple register terminals simultaneously.
- Assists with management of the store at the direction of and in the absence of the Store Manager